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LEGAL & COMPLIANCE POLICY

Privacy Policy

This Privacy Policy (β€œPolicy”) describes how edu.skst.in, including its owners, operators, affiliates, instructors, staff members, and authorized representatives (β€œCompany”, β€œWe”, β€œUs”, or β€œOur”), collects, receives, stores, uses, processes, transfers, protects, and discloses personal and non-personal information when any visitor, learner, customer, subscriber, or user (β€œUser”, β€œYou”, or β€œYour”) accesses our website, mobile version, digital products, online courses, downloadable resources, support channels, or related services. By accessing or using the Platform, You expressly consent to the practices described herein.

1. Scope of This Policy

This Policy applies to all users who browse the website, create an account, purchase a course, enroll in training programs, subscribe to updates, communicate with support, submit forms, participate in promotions, or otherwise interact with any service operated under edu.skst.in.

2. Categories of Information Collected

  • Identity details such as full name, username, profile photo, gender (optional), and date of birth (if submitted).
  • Contact details including email address, phone number, mailing address, and communication preferences.
  • Billing information including transaction IDs, invoices, tax details, payment status, and order history.
  • Account credentials such as encrypted passwords, security logs, and login records.
  • Learning data including enrollments, progress reports, certificates, quizzes, attendance, assignments, downloads, and watch history.
  • Technical information including IP address, browser type, device model, language, network provider, cookies, operating system, and access timestamps.
  • Communications including chats, tickets, feedback, reviews, comments, and support requests.

3. Lawful Basis & Purpose of Processing

We may process information for legitimate and lawful purposes, including:

  • To create, maintain, and secure user accounts.
  • To provide purchased courses, classes, mentorship, certificates, and digital resources.
  • To process orders, invoices, taxes, refunds, and renewals.
  • To personalize dashboard content and recommend relevant learning material.
  • To improve website speed, quality, usability, and business operations.
  • To detect suspicious behavior, fraud, piracy, account abuse, or policy violations.
  • To comply with legal obligations, lawful requests, audits, and regulatory requirements.
  • To send newsletters, offers, announcements, and updates where permitted.

4. Payments & Financial Information

Payments may be processed through independent third-party gateways such as banks, UPI providers, card processors, wallets, or merchant processors. We generally do not store complete card numbers, CVV numbers, UPI PINs, or banking passwords. Financial disputes, failed payments, reversals, or chargebacks may also be governed by the terms of the relevant payment processor.

5. Cookies, Pixels & Analytics

We may use cookies, SDKs, scripts, session storage, pixels, and analytics technologies to remember logins, track sessions, measure engagement, improve performance, prevent spam, run remarketing campaigns, and understand user preferences. Disabling cookies may limit certain website functions.

6. Data Sharing & Third Parties

We do not sell personal data as a business model. However, data may be disclosed where reasonably necessary to:

  • Payment gateways, hosting providers, CRM systems, email providers, SMS vendors, and analytics tools.
  • Instructors, mentors, or staff where required to deliver services.
  • Professional consultants, auditors, accountants, insurers, and legal advisors.
  • Government agencies, regulators, courts, or law enforcement where legally required.
  • Successor entities during merger, acquisition, restructuring, or sale of assets.

7. Course Material & Intellectual Property Protection

All videos, notes, PDFs, templates, branding, software code, graphics, recordings, and course assets are protected by applicable intellectual property laws. Unauthorized copying, downloading, sharing credentials, screen recording, redistribution, resale, torrent uploads, plagiarism, or public republication is strictly prohibited and may result in legal enforcement.

8. User Rights & Account Controls

Subject to applicable law, users may request:

  • Correction of inaccurate profile data.
  • Reasonable access to certain stored information.
  • Deletion of account data where retention is not legally required.
  • Opt-out from promotional communications.
  • Password reset and account security assistance.

9. Retention of Records

We may retain information for as long as necessary for education records, accounting, tax compliance, dispute resolution, fraud monitoring, backup restoration, contractual enforcement, and legitimate business continuity purposes, even after account closure where legally permissible.

10. Security Disclaimer

We employ commercially reasonable administrative, technical, and organizational safeguards such as access controls, encryption layers, monitoring systems, and secure infrastructure. However, no website, server, database, or internet transmission can be guaranteed 100% secure. Use of the Platform remains at Your own risk.

11. Minors / Age Restriction

If a user is below the age legally required to enter binding contracts in their jurisdiction, use of paid services should occur only with parental or guardian consent and supervision.

12. Refunds, Suspensions & Enforcement

Refund eligibility shall be governed by the refund terms shown during purchase. We reserve the right to deny refunds, suspend access, freeze accounts, or permanently terminate services in cases involving fraud, piracy, harassment, abusive behavior, unauthorized sharing, repeated chargebacks, or breaches of platform rules.

13. Cross-Border Data Handling

Where technology providers or servers are located in multiple jurisdictions, your information may be processed or stored outside your state or country, subject to reasonable safeguards and contractual protections where applicable.

14. Changes to This Policy

We may revise, amend, replace, or update this Policy at any time without prior notice. The latest published version on the website shall govern future use. Continued access after changes indicates acceptance of the revised terms.

15. Contact & Grievance

For privacy requests, complaints, takedown notices, or legal communications, users may contact us through the official contact methods published on the website. We may request identity verification before processing sensitive requests.